Refund & Return Policy

At Sugar Spring Co. your happiness is important to us, so all of our products come with a 100% Happiness Guarantee. If you are not happy with your purchase within 72 hours of receiving it, we will do our best to make sure you are happy with our resolution. 

Any refunds will be credited back to the original payment method, typically within 3-5 business days

Contact us at support@sugarspring.co, and we will promptly respond to your inquiries. 

Delivered in good condition

  • If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to support@sugarspring.co with the order number.
  • Return requests must be submitted within 72 hours of delivery. After this period, we will be unable to process returns.
  • We charge a flat-rate $7.95 handling and delivery fee for each returned units

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to support@sugarspring.co with the order number so that we can replace the item at our cost.

Cancellation Policy

  • We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team of beautiful moms immediately prepares it for the next shipment pick-up for the day.

    Thus, we only have a 3-hour cancellation window. Any cancellation requests submitted after this window cannot be accommodated, as the order is likely already packed and with the courier, scheduled for transit the following day.

    However, customers may return the package for a refund, excluding the transaction fee charged by the payment gateway.

    You may email support@sugarspring.co or call us at +1 (727) 456-9962 from 9 AM to 5 PM EST, Monday through Friday.

  • Please note that payment gateways, such as PayPal, Stripe, Amazon Pay, and Apple Pay, impose non-refundable transaction fees ranging from 3.5% to 4.7% for each payment processed through their platforms. Consequently, any refund requests will incur corresponding payment gateway fees. The deduction applied will vary based on the platform you used.

    For instance, PayPal charges a 4.5% transaction fee. If your order value, which you wish to cancel, is $125, the refund amount will be $114.60.

    Additionally, for transactions totaling less than $99, there will be a flat deduction of $7.95 per unit to cover payment processor transaction fees

Personalized Products - Return Policy

  • We do not accept returns for orders with specific personalizations such as names, dates, sign-offs, etc.

    However, we can offer you store credits or discounts of no higher than 50% Off.

Customer Error Policy

  • Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Holiday Season Policy

  • During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. 
  • Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Sugar Spring Co. or any of our carriers. Thank you for understanding.