Refund & Return Policy

Refund Policy

At Sugar Spring Co. your happiness is important to us, so all of our products come with a 30 Day 100% Happiness Guarantee. If you are not happy with your purchase within 30 days of receiving it, we will do our best to make sure you are happy with our resolution. 

Any refunds will be credited back to the original payment method, typically within 3-5 business days

Contact us at support@sugarspring.co, and we will promptly respond to your inquiries. 

Delivered in good condition

  • If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to support@sugarspring.co with the order number.
  • We charge a flatrate $7.95 handling and delivery fee for each returned units

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to support@sugarspring.co with the order number so that we can replace the item at our cost.

Cancellation Policy

  • We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team of beautiful moms immediately prepares it for the next shipment pick-up. Thus, we only have a 24 hour cancellation window. Any cancellation requests submitted after 24 hours of the order can not be approved.
  • Any approved cancellation requests will be charged a flat rate $5.95/unit to cover payment processors transactions fees.

    *Temporary Policy Change: Cancellation Window >>

Personalized Products - Return Policy

  • We do not accept returns for orders with specific personalizations such as names, dates, sign-offs, etc.

    However, we can offer you store credits or discounts of no higher than 50% Off.

Customer Error Policy

  • Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Holiday Season Policy

  • During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. 
  • Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Sugar Spring Co. or any of our carriers. Thank you for understanding.