Refund & Return Policy
At Sugar Spring Co. your happiness is important to us, so all of our products come with a 30 Day 100% Happiness Guarantee. If you are not happy with your purchase within 30 days of receiving it, we will do our best to make sure you are happy with our resolution.
Any refunds will be credited back to the original payment method, typically within 3-5 business days
Contact us at firstname.lastname@example.org, and we will promptly respond to your inquiries.
Delivered in good condition
- If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to email@example.com with the order number.
- We charge a flatrate $7.95 handling and delivery fee for each returned units
Broken Or Damaged Item Policy
- If any item arrives broken or damaged, please send a picture to firstname.lastname@example.org with the order number so that we can replace the item at our cost.
- We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team of beautiful moms immediately prepares it for the next shipment pick-up. Thus, we only have a 24 hour cancellation window. Any cancellation requests submitted after 24 hours of the order can not be approved.
*TEMPORARY CANCELLATION POLICY FOR THE HOLIDAYS
Due to the upcoming holiday season, we will be processing orders as soon as they are placed to ensure timely delivery. As a result, the cancellation window for orders will be reduced from 24 hours to 6 hours after the order is placed.
This temporary policy change will be in effect from Dec 1st, 2023 to Dec 23rd, 2023.
If you have any questions or concerns, please don't hesitate to contact us.
Please note that payment gateways, such as PayPal, Stripe, Amazon Pay, and Apple Pay, impose non-refundable transaction fees ranging from 3.5% to 4.7% for each payment processed through their platforms. Consequently, any refund requests will incur corresponding payment gateway fees. The deduction applied will vary based on the platform you used.
For instance, PayPal charges a 4.5% transaction fee. If your order value, which you wish to cancel, is $125, the refund amount will be $114.60.
Additionally, for transactions totaling less than $99, there will be a flat deduction of $7.95 per unit to cover payment processor transaction fees
Personalized Products - Return Policy
- We do not accept returns for orders with specific personalizations such as names, dates, sign-offs, etc.
However, we can offer you store credits or discounts of no higher than 50% Off.
Customer Error Policy
- Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.
Holiday Season Policy
- During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.
- Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Sugar Spring Co. or any of our carriers. Thank you for understanding.