Contact us

Questions about your order?

• You might find the answer on our Frequently Asked Questions page.

Still need help?

• Fill out the contact form below and let us know your concerns or requests.
• You can also email us at support@sugarspring.co
  
• Or give us a call at +1 (727) 456-9962

Please note: Our phoneline are is available during regular office hours, Monday through Friday, from 9:00 AM to 5:00 PM PST.

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Holiday Notice

(Updated: December 12th, 2024)

Due to the holiday season and the increased volume of gift orders, we have experienced a higher number of support tickets and phone inquiries, which has extended our response time to 24-48 hours over the past three days.

To ensure our Happiness Team can assist everyone as quickly as possible, we kindly ask that you avoid sending multiple emails, as this may further delay response times. Thank you for your understanding!

Rest assured, if you placed your order on or before December 17th at 3:00 PM PST, your gift will arrive on or before December 23rd.