About us

Our journey began in the vibrant city of St. Petersburg, Florida. As a husband and wife team, we often struggled to find the perfect gifts for our loved ones that would truly make a difference in their lives. We wanted to make gift-giving easier and more meaningful, so we decided to take matters into our own hands and create a company that focused on this mission.

And thus, Sugar Spring Co. was born. We started by carefully curating a selection of gifts that we believed would truly make a positive impact on the recipient and their loved ones. As we began to share our products with others, we were overwhelmed by the response and the heartfelt stories of connection and togetherness that our gifts fostered.

Today, we are grateful to have grown into a close-knit community of family members who are dedicated to bringing families closer together, one gift at a time.

Mission

Our mission is to be the largest and most loved provider of family gift products in the USA, with a goal of 1,000,000 orders delivered by 2024. This will allow us to donate to local charities.

Values

Our Core Values provide the basis for everything we do. They are the how we hire, fire, train, and reward our team. If you feel we aren't living by these values (no one is perfect all the time!), please let us know so we can address the issue, and work to improve ourselves. Our Core Values are:

  1. Innovative: Create fun, be adventurous, creative, and open-minded.
  2. Excellence: Always deliver a WOW! Experience.
  3. Unity: Respect others; build a positive Team Spirit.
  4. Empower: Embrace and drive positive change.
  5. Evolve: Seek growth and learning.

Our Guarantee

30 Day 100% Happiness Guarantee: if you aren't happy with your order for any reason, contact our customer care team within 90 days and we will make it right! Since our products are personalized, we do not accept returns once the order has been processed. However, our customer care team has been trained to do whatever possible to make sure every one of our customers is a happy customer!

Quality

We have a strict commitment to quality. All of our products are made to order and ship from the USA, creating real American jobs. Our typical delivery times are about 5-7 days from the date of purchase *additional 2-5 days lead time for personalized products, with expedited shipping available on some products.

Sugar Spring Co is THE top rated family gifts store, with thousands of 5 star reviews. 

If you have any questions, feel free to email us at support@sugarspring.co.

We would love to hear from you.

Sugar Spring Co.