About us

 

Our journey began in the vibrant city of St. Petersburg, Florida. As a husband and wife team, we often struggled to find the perfect gifts for our loved ones that would truly make a difference in their lives. We wanted to make gift-giving easier and more meaningful, so we decided to take matters into our own hands and create a company that focused on this mission.

And thus, Sugar Spring Co. was born. We started by carefully curating a selection of gifts that we believed would truly make a positive impact on the recipient and their loved ones. As we began to share our products with others, we were overwhelmed by the response and the heartfelt stories of connection and togetherness that our gifts fostered.

Today, we are grateful to have grown into a close-knit community of family members who are dedicated to bringing families closer together, one gift at a time.

Mission

Our mission is to become the largest and most loved provider of family gift products in America — creating a million memorable moments and bringing loved ones closer together through deeper connections, with a goal of delivering 1,000,000 orders by 2026.

Our Values

At Sugar Spring Co., our Core Values are more than words — they’re the heart of who we are and how we bring our mission to life every day.
They guide how we hire, train, reward, and grow as a team.
If we ever fall short (because no one’s perfect all the time!), we invite you to hold us accountable so we can continue improving — together.

💡 Innovate with Heart

We stay curious and creative — bringing fresh, meaningful ideas that spark connection and joy in every gift.

🌟 Deliver WOW in Every Moment

We go beyond expectations — crafting experiences that make people feel seen, loved, and appreciated.

🤝 Grow Together

We respect, uplift, and support one another — because unity and kindness build stronger teams and deeper impact.

💪 Empower Positivity

We believe in taking ownership, inspiring one another, and driving change that makes life a little brighter for our customers and our community.

🌱 Evolve with Purpose

We never stop improving — always growing into better creators, teammates, and humans.

Our Guarantee

30 Day 100% Happiness Guarantee: if you aren't happy with your order for any reason, contact our customer care team within 30 days and we will make it right! Since our products are personalized, we do not accept returns once the order has been processed. However, our customer care team has been trained to do whatever possible to make sure every one of our customers is a happy customer!

Quality

We have a strict commitment to quality. All of our products are made to order and ship from the USA, creating real American jobs. Our typical delivery times are about 5-7 days from the date of purchase *additional 2-5 days lead time for personalized products, with expedited shipping available on some products.

Sugar Spring Co. is THE top rated family gifts store, with thousands of 5 star reviews. 

If you have any questions, feel free to email us at support@sugarspring.co.

We would love to hear from you.